Below are frequently asked questions about how we ship, our products, general, and packaging. If you don't see an answer to your question, please send fill out our contact form found in our menu tab, or send us an email at firstname.lastname@example.org
When will I receive my package?
Orders leave our studio within 3-5 business days! This does not include postal transit time which usually takes 3-5 days with First-Class Domestic Shipping and 1-3 days with Priority-Mail Domestic Shipping for package delivery.
Total wait time, from the day an order is placed, is 6-10 business days for First Class and 4-8 business days for Priority Mail. Please allow 10-14 business days for international orders AFTER we have shipped your order. Please keep in mind that USPS will be slammed during the holidays and delivery times will slow down significantly.
Where is my package?
If the wait times above have passed and you think your package may have been lost or stolen, contact your local post office. If no luck, the USPS site can help you file a claim for your missing package. Since we are such a small business, we are not responsible for lost or stolen packages once your package has been declared "Delivered" by USPS in the United States. This is our store policy and you agree to this by placing an order. Please contact your local post office to file a claim if you believe your package was stolen.
I put in the wrong address, what do I do?
If we have not shipped your order yet, send us an email at email@example.com with your order number and the correct address and we will change it for you before shipping. If you gave us the wrong address, and we have already shipped your order, there is nothing we can do until it is returned to us, after which the customer is responsible for additional shipping fees. If the address does not exist, it will be re-routed to us, and once we receive it, we can either:
1. Send you a shipping invoice for your package to be re-shipped to you.
2. Issue you a partial refund for your order (does not include first shipping fee) if you decide not have your order re-shipped.
If your order was delivered to an existing address, there is nothing we can do. So we strongly recommend triple checking that you have provided the correct shipping address! Thank you for your understanding.
Do you accept returns or exchanges?
We do not accept returns or exchanges, but if you are unsatisfied with your order, please feel free to send us an email at firstname.lastname@example.org and we will be happy to work something out with you!
What shipping materials do you use?
Our packaging is 100% recycled content and/or 100% recyclable or biodegradable! We use biodegradable/water soluble corn starch packing peanuts for most orders, and sometimes repurposed kraft paper that we receive from our raw material deliveries. We use recyclable/reusable cardboard boxes for all orders and water-activated tape that is compostable. More info is at the bottom of our home page!
Do you ship internationally?
We are currently only shipping internationally to Canada and Greenland. We are working on making international shipping to the rest of the world an option, as we figure out new tax requirements.
International orders are processed at a postage facility in Carol Stream, Illinois, and your tracking info will say "Delivered" once they receive it. The postage facility will then generate a new international tracking number for your order. If a significant amount of time goes by, please contact us at email@example.com and we will gladly track your package for you!
International customers assume responsibility for customs fees, duties and taxes required by your country. Please research your country’s guidelines prior to ordering.
Are your ingredients organic?
Yes! The ingredients that can be found organic, we source organic. Some ingredients we use, such as local beeswax, magnesium hydroxide, and iron oxide, cannot be sourced organic. But we source all of our ingredients responsibly and sustainably.
Are your ingredients/products tested on animals?
No. We do not support animal cruelty and would never sell a product that was tested on animals. All of our ingredients are natural and sourced pure and unrefined, meaning testing on animals is unnecessary (is it ever?). And we test our finished products on ourselves!
Are your ingredients/products palm-oil free?
Yes! We use no palm oil in the making of any of our products.
Do I need to refrigerate any of the products?
No, but we do recommend you keep them in a dry, cool, and dark place. But if you live in a hot climate and your products turn liquidy, you can keep them in the fridge.
Do you offer free samples?
No, but our 1oz Travel Mini Deodorant Cream is the perfect size to test out a deodorant scent if you’re not sure which to try.
What payment options do you accept?
We accept all major credit cards and PayPal directly through our site.
Do you have an affiliate program?
Not currently. But we hope to sometime in the future!
Do you offer your products wholesale?
We do! Please click the ‘contact’ link and fill out the form if you’d like info.
Are your products gluten-free?
Yes! We don't use any gluten-derived ingredients (wheat, barley, or rye) in any of our products or on any of our equipment in our studio.
Why do you use beeswax?
Bees are an essential part of our ecosystem and are crucial when it comes to pollinating the many fruit and vegetable crops we eat today. Unfortunately, bees have entered the endangered species list because of unsustainable bee farming, modern urbanization, and pesticide use. Because of this, it's so important to support sustainable and ethical bee farming that focuses on the growth and health of bee populations in urban landscapes by prioritizing a symbiotic relationship. Harvesting honey and beeswax from the hive helps to maintain the health of the colony by preventing disease and pests. That's why we source our beeswax from a local, family-owned beekeeping farm that is helping maintain existing bee populations and supporting the local environment and economy. They value sustainable beekeeping practices and put the bees first by prioritizing their health and happiness.
I have tried so many natural deodorants, how can I trust that this one will actually work?
We hear you. And we’ve tried basically all of them too before we created our own formula. We tested different recipes for about 2 years before finding one that actually worked! We can confidently say that our deodorant is one of the most effective formulas on the market. Just read our reviews! In the unlikely event that it doesn’t work for you right away, we highly recommend doing an armpit detox and trying again. You won’t regret it ;)
I have really sensitive skin, is this gentle enough for me?
Yes! Our deodorant cream doesn't contain any common irritants. We use magnesium hydroxide instead of baking soda because it is super gentle and non-abrasive. All of our other ingredients are gentle on sensitive skin as well. If you experience irritation, you may have an allergy or sensitivity to a citrus essential oil, in this case we recommend switching to our Rose Geranium or Unscented Deodorant Cream, and perhaps doing an armpit detox as well.
Which deodorant scent is the most effective?
We consider all of our deodorant scents equally effective. However, since essential oils have antibacterial and anti-fungal properties, our citrus scented deodorants may be considered “stronger”, like our Grapefruit, Lemon Lavender, and Cedarwood. Our scented deodorants may also act like a perfume, leaving a fresh lingering scent. But our formula is effective enough on its own at canceling BO, without the help of essential oils, so don’t let this effect your scent preference!
Do I need to do an armpit detox before using your deodorant?
No. We recommend detoxing if our deodorant doesn’t initially work for you within a week, even if you’ve been using natural deodorant for years. Our formula is very effective, most of our customers report not needing to detox at all, even those who just made the switch from an antiperspirant to our deodorant.
Is your deodorant an antiperspirant?
No. Our bodies are designed to sweat. It is an essential function of the human body. Antiperspirants actively block sweat glands in the armpits to prevent sweating. So when you switch from an antiperspirant to natural deodorant, it’s possible you’ll go through a little transition period and experience more sweating. This transition period depends on person to person. We recommend doing an armpit detox if yours lasts more than a week.
Will your deodorant stain my clothes?
No. Our deodorant won’t stain your clothes or leave oil residue behind. Just make sure to rub it in well after a warm shower to prevent white streaks.
How long does one jar last?
This really depends on person to person- how much you apply, if you use it every day, or several times a day. But with customer feedback and personal experience, we estimate:
1 oz Travel Mini: 1+ months
2 oz: 2-3 months
4 oz: 4-6 months
8 oz Bulk Refill: 8-12+ months
How often do I have to reapply?
Our formula is strong enough to last an average of 24 hours. But everyone is different! So this can depend on person to person, especially when looking at lifestyle, stress, and diet. Most of our customers report being odor-free for 24+ hours with one application, especially those who have done an armpit detox.
Does it work if I have armpit hair?
Absolutely! If you have armpit hair, we recommend rubbing the deodorant cream between your fingers to get it all nice and melty for an easier application.
Does it still work if it melted?
Yes! Just make sure the ingredients haven’t/don’t separate. Give it a good mix with a chop stick and put it in the fridge (optional) to resolidify. If you don’t have AC and the consistency stays melty at room temp, keep it in coldest spot possible (cool, dark, and dry) and make sure the ingredients don’t separate.
Does your deodorant contain aluminum?
Nope! All of the ingredients are listed on our deodorant product page.
What are the dark specks at the bottom of my jar?
Not to worry! Some products may have sediment from the shea nut through filtration. Since we use pure, unrefined shea butter, specks are normal (and harmless) and only go to show how natural our ingredients are! Yay!
Do you have a recycling or refill program?
Not at the moment. We don’t have the resources or team to properly sterilize jars, and shipping refills back and forth creates an unnecessary carbon footprint. Hopefully when we grow a little more, this will be a viable option!
Is an armpit detox necessary?
No, but we recommend it! It’s like self care for your pits.
There are many reasons to do an armpit detox. We highly recommend doing one if our deodorant doesn't work for you within the first few days, even if you’ve been off antiperspirants for a while. Many customers report that our deodorant is highly effective, even after detoxing just once. But most customers don’t need to detox at all, even after switching directly from an antiperspirant to our deodorant cream. Just depends on your body!
Another reason to do an armpit detox is if our deodorant suddenly stops working for you. It’s important to cleanse your pits regularly just like your face. Our sweat glands can get pretty gunked up! It’s also important to note that lifestyle changes can cause fluctuations in sweating and BO patterns, like diet, stress, hormones, environmental factors, and especially if you’re going back and forth from natural to antiperspirant deodorants.
How long does an armpit detox take?
Depends on the person. There isn’t a set time frame that will work for everyone. It can take from a single use to a few weeks. Everyone is different and there are a lot of different factors that play a role. If you’ve been using natural deodorant for some time, it’s likely you won’t need a detox, but if the ingredients were vastly different from ours, you may still need to do one, especially if you’ve never detoxed your pits before. Just speeds up the transition period and makes natural deo more effective.
How often should I detox?
If you're transitioning to natural deodorant from a toxic formula, every other day or evey day depending on skin sensitivity. Do so until natural deo works without a problem.
Detoxing regularly is totally optional, but we recommend detoxing your pits once a month. You will be blown away by the results. A single detox removes a lot of impurities, like bacteria, dirt, dead skin cells, toxins, yesterday’s deodorant, etc. If you accidentally skip your deodorant one day, and end up smelling like a high school gym locker, we highly recommend detoxing regularly. Deodorant dependency is a sign of gunked up pit pores. And detoxing once a month can help keep you BO free for over 24-hours. But don’t take it from us ;) try it for yourself!
What are your labels made of?
We use compostable labels made from all-natural and unbleached sugar cane paper with naturally occurring fibers made with compostable adhesive that is vegan and tree-free!
What do you use to package your products?
All of our products are plastic-free. We use reusable/recyclable glass jars with metal lids, compostable cardboard tubes, and reusable/recyclable aluminum tins to package our products. Our Bulk lotion bars are packaged in biodegradable parchment paper with compostable tape and 2 of our compostable labels.
Do you have a jar return program?
It’s in the works! BUT if you’re local to the Twin Cities, you can return our deodorant and body butter jars to Tare Market and receive a discount on your next purchase :)