YES! :) We just moved into a new studio office, so a no-contact pick up option is now available! Select "Pick up" at checkout to pick up your order at our Minneapolis studio. Please know that this option is contactless and does not grant customers access inside our studio. Orders will be picked up outside our door on a table.

Unfortunately, there is no wheelchair access to enter our building, as it was built in 1885. Please select a shipping method if you cannot use the stairs. However, there is an elevator inside the building! When you enter the building, go halfway down the hall and take your immediate right. The elevator is located at the end of the hall. 

To use the stairs, go halfway down the hall upon entering the Bulding and take your immediate left. go down the hall, pass the restrooms and go up the stair well to the third floor. 

HOW TO PICK UP:

1. You will receive an email when your order is ready. Please do not come to pick up your order before receiving an email.

2. Our address is 2400 North 2nd St. Minneapolis, MN 55411. We share a long parking lot with Mother (the plant store). Our building is all the way at the end of the parking lot :)

3. Park (free parking in our lot).

4. Our building is called Northwind Lofts. The entrance has metal stairs and an awning. Select SUSTAIN YOURSELF 310 on the call box to the left (scroll all the way down and press CALL). We will buzz you into the building.

5. To use the elevator, when you enter the building, go halfway down the hall and take your immediate right. The elevator is located at the end of the hall. To use the stairs, go halfway down the hall upon entering the Bulding and take your immediate left. go down the hall, pass the restrooms and go up the stair well to the third floor. 

Orders typically leave our studio within 1-5 business days! We are a 2 person team, so it can sometimes take us a few days to pack orders. This time frame does not include postal transit time which is 3-5 days with First-Class Domestic Shipping and 1-3 days with Priority-Mail Domestic Shipping for package delivery.

Transit time starts when orders leave our studio. Total wait time, from the day an order is placed, can range from is 4-10 business days for First Class and 4-8 business days for Priority Mail. Please allow 10-14 business days for international orders AFTER we have shipped your order.

Please keep in mind that USPS is experiencing significant delays due to covid-19 and packages may be delivered later than normal.

If the wait times above have passed and you purchased shipping protection (an 'add-on' as of March 7th, 2022), and you think your package has been lost, damaged, or stolen, please contact us at hello@sustainyourselfshop.com and we will replace it for you. We are not liable for lost, damaged, or stolen packages if shipping protection was not purchased.

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If you did not purchase shipping protection and you think your package may have been lost, damaged or stolen, contact your local post office to file a claim. The USPS site can also help you file a claim for your missing package.

If we have not shipped your order yet, send us an email at hello@sustainyourselfshop.com with your order number and the correct address and we will change it for you before shipping. If you gave us the wrong address, and we have already shipped your order, there is nothing we can do until it is returned to us, after which the customer is responsible for additional shipping fees. If the address does not exist, it will be re-routed to us, and once we receive it we will send you a shipping invoice via email for your package to be re-shipped to you.

If you provide an incorrect address that exists, there is nothing we can do. So we strongly recommend triple checking that you have provided the correct shipping address! Thank you for your understanding.

Due to the nature of our products, we do not accept returns or exchanges. But if you are unsatisfied with your order, please send us an email at hello@sustainyourselfshop.com and we will be more than happy to make it right :)

Our packaging is 100% recycled content and/or 100% recyclable or biodegradable! We use biodegradable/water soluble corn starch packing peanuts for most orders, and sometimes repurposed kraft paper that we receive from our raw material deliveries. We use recyclable/reusable cardboard boxes for all orders and water-activated tape that is compostable. More info is at the bottom of our home page!

Yes! We ship worldwide at USPS calcualted shipping rates. We have no control over international shipping prices. International customers assume responsibility for customs fees, duties and taxes required by your country. Please research your country’s guidelines prior to ordering. 

Additionally, international orders are processed at a postage facility in Carol Stream, Illinois, and your tracking info will say "Delivered" once they receive it. The postage facility will then generate a new international tracking number for your order. If a significant amount of time goes by, please contact us at hello@sustainyourselfshop.com and we will gladly track your package for you!

YES! :) Every package that leaves our studio is automatically carbon neutral. We pay a fee for every order to be offset, this money funds the Acapa - Bajo Mira y Frontera Forest Conservation Project in Colombia. Learn more here

Our products are expensive. There is no denying this. Our products are priced the way they are to cover the high expenses of producing them: high quality ingredients, fair wages, marketing/operating expenses, sustainable packaging, research and development, etc.

We use the best quality ingredients on the market. This means we look for purity, certifications, organic, fair trade, and local sourcing. If an ingredient can be sourced organic, we are using it. Unfortunately, organic and fair trade ingredients are often double the price than their original versions. This is because fair wages are being paid to everyone involved in the supply chain and measures are in place to avoid using pesticides and other toxic chemicals to cultivate these crops.

Additionally, since our products are made with pure and natural ingredients, the price is higher. Synthetic/water based formulas are usually cheaper to produce because they are mostly water, and water is not an expensive ingredient! We also package our products in glass jars, biodegradable tubes, metal tins, 100% biodegradable labels, and sustainable shipping materials. The cost of these materials is 10x (if not more) than the cost of plastic. Customers also don't directly pay for the shipping materials when placing an order, so this cost is included in every product.

The price of scenting our products is also very high, since we use 100% organic and pure therapeautic grade essential oils rather than synthetic fragrances. Using synthetic fragrances would be dollars cheaper per individual product, but there is little research on the effects fragrances have on the human body, so we do not feel comfortable selling a product we don't understand or can say is 100% safe to use.

We are now accepting jar returns! Receive $1 of store credit per 2oz, 4oz, or 8oz glass jar. Please read below for more information. You can return your sanitized jars to:

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Sustain Yourself

2400 North 2nd St #310

Minneapolis, MN 55411

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DROP OFF

If you’re local to the Twin Cities, you can return all packaging to us at the address above, and we will reuse, or responsibly recycle it. This includes boxes, packing peanuts, paper, and product containers. We will only accept our ownpackaging, so please do not send us another company's packaging. You can mail it to us or drop it off in person. For local no-contact drop off, please email us at hello@sustainyourselfshop.com and we will send you instructions.

MAILING

You can also send us your clean empties to the address above. Unfortunately, because we are such a small business, we cannot offer prepaid shipping labels for jar/packaging returns. 

STORE CREDIT

Only 2oz, 4oz and 8oz glass jars will be eligible for store credit. We can offer $1 of store credit per jar. 1oz glass jars do not qualify for the credit. Jars must be Sustain Yourself empties, not another company's jar, must be completely sanitized (we will sanitize them again, but receiving clean jars will make this process easier for us), and include a non-damaged lid. Containers that contain product or are damaged, will not be eligible for store credit.

PARTNER DROP OFFS

Tare Market, in East Minneapolis, accepts our empties for a discount on your next purchase of our products with them. Jars must be completely sanitized, include a clean and undamaged lid, and must be our jars.

REFILLS

Zeroish Co, in South Minneapolis, carries our deodorant cream in bulk, currently they have grapefruit and cedarwood in stock (these scents are not permanent, so make sure to call or message them first to make sure).

Second time customers can use the discount code THANKYOU10OFF for 10% off. This code only works for customers that have shopped with us before, and only on their second purchase. It can only be used once.

We also offer discount codes through our rewards program The Susty Club (the little present on the bottom left corner). When you make an account on our site, you can get discounts by writing reviews (must have a title and a body) referring us to friends, placing orders, and on your birthday! You can accumulate points very quickly, which are converted into $.

100 points = $1

Signing up = 100 points

Place an order = 5 points per $1 spent

Write a review = 100 points

Celebrate your bday! = 500 points

Refer a friend = you each receive a $5 coupon

For example, if you sign up and leave us 5 reviews, you already get $6 off your next order! And additional points for the order value that you can cash in for your next order. Make sure to be logged in to your account to track your points ;)

Yes! Ingredients that can be found organic, we source organic. Some ingredients we use, such as local beeswax, magnesium hydroxide, and iron oxide, cannot be sourced organic. But we source all of our ingredients responsibly, ethically, and sustainably.

No. We do not support animal cruelty and would never sell a product that was tested on animals. All of our ingredients are natural and sourced pure and unrefined, meaning testing on animals is unnecessary (is it ever?). And we test our finished products on ourselves!

Yes! We use no palm oil in the making of any of our products.

No, but we do recommend you keep them in a dry, cool, and dark place. But if you live in a hot climate and your products turn liquidy, you can keep them in the fridge.

Our NEW Deodorant Cream Sample Pack is avialable free of charge to orders over $100! The sample pack will not automatically be added to your cart, so make sure to add it to receive one! If your order is below $100, you can add the sample pack to your cart for full price.

The sample pack includes 6 small tins of each scent, with enough deo to last a few days. If you would only like to try one scent, we also offer a travel size of each scent that lasts about a month on average.

Currently, we do not offer other product samples on our store.

We accept all major credit cards and PayPal directly through our site.

Not currently. But we hope to sometime in the future!

We do! Please click the ‘contact’ link and fill out the form if you’d like info.

Yes! We don't use any gluten-derived ingredients (wheat, barley, or rye) in any of our products or on any of our equipment in our studio. 

Bees are an essential part of our ecosystem and are crucial when it comes to pollinating 1/3 of all crops we eat today. Unfortunately, bees have entered the endangered species list because of unsustainable bee farming, modern urbanization, and pesticide use. Because of this, it's so important to support sustainable and ethical bee farming that focuses on the growth and health of bee populations by prioritizing a symbiotic relationship. Harvesting honey and beeswax from the hive helps to maintain the health of the colony by preventing disease and pests. That's why we source our beeswax from a local, family-owned beekeeping farm that is helping maintain existing bee populations and supporting the local environment and economy. They value sustainable beekeeping practices and put the bees first by prioritizing their health and happiness.

We hear you. And we’ve tried basically all of them too before we created our own formula. We tested different recipes for about 2 years before finding one that actually worked! We can confidently say that our deodorant is one of the most effective formulas on the market. Just read our reviews! In the unlikely event that it doesn’t work for you right away, we highly recommend doing an armpit detox and trying again. You won’t regret it ;)

Yes! Our deodorant cream doesn't contain any common irritants. We use magnesium hydroxide instead of baking soda because it is super gentle and non-abrasive. All of our other ingredients are gentle on sensitive skin as well. If you experience irritation, you may have an allergy or sensitivity to a citrus essential oil, in this case we recommend switching to our Rose Geranium or Unscented Deodorant Cream, and perhaps doing an armpit detox as well.

We consider all of our deodorant scents equally effective. However, since essential oils have antibacterial and anti-fungal properties, our citrus scented deodorants may be considered “stronger”, like our Grapefruit, Lemon Lavender, and Cedarwood. Our scented deodorants may also act like a perfume, leaving a fresh lingering scent. But our formula is effective enough on its own at canceling BO, without the help of essential oils, so don’t let this effect your scent preference!

No. We recommend detoxing if our deodorant doesn’t initially work for you within a week, even if you’ve been using natural deodorant for years. Our formula is very effective, most of our customers report not needing to detox at all, even those who just made the switch from an antiperspirant to our deodorant.

No. Our bodies are designed to sweat. It is an essential function of the human body. Antiperspirants actively block sweat glands in the armpits to prevent sweating. So when you switch from an antiperspirant to natural deodorant, it’s possible you’ll go through a little transition period and experience more sweating. This transition period depends on person to person. We recommend doing an armpit detox if yours lasts more than a week.

No. Our deodorant won’t stain your clothes or leave oil residue behind. Just make sure to rub it in well after a warm shower to prevent white streaks.

This really depends on person to person- how much you apply, if you use it every day, or several times a day. But with customer feedback and personal experience, we estimate:

1 oz Travel Mini: 1+ months

2 oz: 2-3 months

4 oz: 4-6 months

8 oz Bulk Refill: 8-12+ months

Our formula is strong enough to last an average of 24 hours. But everyone is different! So this can depend on person to person, especially when looking at lifestyle, stress, and diet. Most of our customers report being odor-free for 24+ hours with one application, especially those who have done an armpit detox.

Absolutely! If you have armpit hair, we recommend rubbing the deodorant cream between your fingers to get it all nice and melty for an easier application.

Yes! Just make sure the ingredients haven’t/don’t separate. Give it a good mix with a chop stick and put it in the fridge (optional) to resolidify. If you don’t have AC and the consistency stays melty at room temp, keep it in coldest spot possible (cool, dark, and dry) and make sure the ingredients don’t separate.

Nope! All of the ingredients are listed on our deodorant product page.

Not to worry! Some products may have sediment from the shea nut through filtration. Since we use pure, unrefined shea butter, specks are normal (and harmless) and only go to show how natural our ingredients are! Yay!

Not at the moment. We don’t have the resources or team to properly sterilize jars, and shipping refills back and forth creates an unnecessary carbon footprint. Hopefully when we grow a little more, this will be a viable option!

No, but we recommend it! It’s like self care for your pits.

There are many reasons to do an armpit detox. We highly recommend doing one if our deodorant doesn't work for you within the first few days, even if you’ve been off antiperspirants for a while. Many customers report that our deodorant is highly effective, even after detoxing just once. But most customers don’t need to detox at all, even after switching directly from an antiperspirant to our deodorant cream. Just depends on your body!

Another reason to do an armpit detox is if our deodorant suddenly stops working for you. It’s important to cleanse your pits regularly just like your face. Our sweat glands can get pretty gunked up! It’s also important to note that lifestyle changes can cause fluctuations in sweating and BO patterns, like diet, stress, hormones, environmental factors, and especially if you’re going back and forth from natural to antiperspirant deodorants.

Depends on the person. There isn’t a set time frame that will work for everyone. It can take from a single use to a few weeks. Everyone is different and there are a lot of different factors that play a role. If you’ve been using natural deodorant for some time, it’s likely you won’t need a detox, but if the ingredients are different than ours, you may still need to do one, especially if you’ve never detoxed your pits before. Just speeds up the transition period and makes natural deo more effective!

Until natural deodorant works for you! Preferably throughout the day without needing to reapply.

If our deo doesn't work for you right away, try detoxing every day if you don't have sensitive skin, and every other day for mildly sensitive skin, until our deodorant is effective. The detox process can be a single use and up to several weeks. Just depends on your body!

To maintain pit freshness, detox once a week, twice a month or once a month to clean out your pores. Detoxing regularly is totally optional, but you will be blown away by the results. A single detox removes a lot of impurities, like oil, bacteria, dirt, dead skin cells, toxins, yesterday’s deodorant, etc. If you accidentally skip your deodorant one day, and end up smelling like a high school gym locker, we highly recommend detoxing regularly. Deodorant dependency is a sign of gunked up pit pores. And detoxing once a month can help keep you BO free for over 24-hours. But don’t take it from us ;) try it for yourself!

We do! A store credit program is in the works, but in the mean time, you can return your sanitized jars to:

-

Sustain Yourself

2400 North 2nd St #310

Minneapolis, MN 55411

-

DROP OFF

If you’re local to the Twin Cities, you can return all packaging to us at the address above, and we will reuse, or responsibly recycle it. This includes boxes, packing peanuts, paper, and product containers. We will only accept our own packaging, so please do not send us another company's packaging. You can mail it to us or drop it off in person. For local no-contact drop off, please email us at hello@sustainyourselfshop.com and we will send you instructions.

MAILING

You can also send us your clean empties to the address above. Unfortunately, because we are such a small business, we cannot offer prepaid shipping labels for jar/packaging returns.

STORE CREDIT

Only 2oz, 4oz and 8oz glass jars will be eligible for store credit. They must be Sustain Yourself empties, not another company's jar, must be completely sanitized (we will sanitize them again, but receiving clean jars will make this process easier for us), and include a non-damaged lid. Containers that contain product or are damaged, will not be eligible for store credit.

PARTNER DROP OFFS

Tare Market, in East Minneapolis, accepts our empties for a discount on your next purchase of our products with them. Jars must be completely sanitized, include a clean and undamaged lid, and must be our jars.

REFILLS

Zeroish Co, in South Minneapolis, carries our deodorant cream in bulk, currently they have grapefruit and cedarwood in stock (these scents are not permanent, so make sure to call or message them first to make sure).

We use compostable labels made from all-natural and unbleached sugar cane paper with naturally occurring fibers made with compostable adhesive that is vegan and tree-free! All of our labels (excluding circle labels) are hand cut.

All of our products are plastic-free. We use reusable/recyclable glass jars with metal lids, compostable cardboard tubes, and reusable/recyclable aluminum tins to package our products. Our Bulk Lotion Bars are packaged in biodegradable parchment paper with compostable tape and 2 of our compostable labels.