Returns & Exchanges

Due to the nature of our products, we do not offer returns or exchanges. But if you are unsatisfied with your order, please reach out to us at hello@sustainyourselfshop.com and we will be happy to work something out for you :)

Refunds

We do not issue refunds for our products. However, if a product is damaged or defective, we will issue a refund (or replace it) once the original product is returned to us. We are not responsible for lost of stolen packages once USPS declares a package as delivered via a tracking number. If your package gets lost or stolen and is never declared as delivered by USPS, we will refund you, once an adequate amount of time goes by. If loss or theft is a concern, select priority shipping to insure your package or contact us before placing your order.