Store Policy

Returns & Exchanges

Due to the nature of our products, we do not offer returns or exchanges. But if you are unsatisfied with your order, please reach out to us at hello@sustainyourselfshop.com and we will be happy to work something out for you :)

Refunds

We do not issue refunds for our products. However, if a product is damaged or defective, we will replace it free of charge.

Lost or stolen packages

We are not responsible for lost of stolen packages once USPS declares a package as delivered via a tracking number. If your package gets lost or stolen and is never declared as delivered by USPS, we can only send you a replacement if you purchased Route Package Protection at checkout (an automatic add-on). If you deselect/remove Package Protection from your cart and your package gets lost or stolen, we are not liable for replacing it.

Subscription cancelations

Once a subscription order has been shipped, we will not offer a refund. Customers receive a subscription order reminder via email a day before a recurring order goes through, and are responsible for contacting us or canceling a recurring subscription before it repeats, if they wish to cancel it. Customers agree to this store policy by placing an order.

Great for figuring out your scent

I have used the deodorant from your shop in the past but haven’t tried the different scents. I have very sensitive skin so I have to be careful with what I use. So far— SO good! Great value for all the little tins. I have used them for about a week now & they should last me for another two weeks or more. I plan to clean them and reuse them in the future.

Detox

So excited to get this product, how long before it starts to work. Detoxed 2 times now and after applying the Sustain I have bad body order in 2-3 hours. Help

Hi Catherine! Thanks for your review! It can take a few weeks for the detox process to take full effect. If you don't have sensitive skin, we recommend detoxing once a day (best after a shower) and leaving it on for 10 minutes. Also make sure you are using apple cider vinegar to create the paste, as it's much more effective than water. If you do have sensitive skin, we recommend once every other day. Continue detoxing until you notice our deodorant is effective.
x Sustain Yourself

LOVE THIS, but beware of expensive clothing

So this deodorant is HEAVEN in a jar. Can’t say enough good things about it! Just beware of wearing expensive clothes with it, as on some fabrics, the cream will gunk up after multiple reapplication throughout the day, and will ruin the fabric. One of my victoria secrets bra is done-zo haha. Permanent opaque, white cast, oily stains on the pit area and it won’t wash out. Good thing I don’t really care, but some people might so just heads up!

Hi Brook! Thanks for your honest feedback! With reapplication, we recommend wiping your pits clean first to avoid product buildup (and irritation)- if there's already deodorant on your skin, product buildup is possible because it can't get properly absorbed. We also only recommend a pea size! Applying too much can transfer product on clothing as well. If you find you need to reapply throughout the day, we highly recommend trying an armpit detox instead to cleanse and clear out your pores which allows for better deodorant absorption, and longer lasting wear ❤️ x Sustain Yourself

I wanted to love this so bad

I wanted to love this so bad. Everything from this brand is amazing. But this just didn’t work for me. There’s nothing “wrong” with it truly, but Despite doing my best to be eco-friendly, I’m still pretty picky on my products. I understand that natural products won’t perform the same as popular ones found in stores, but there’s certain things that turned me off this cleansing oil that I prefer from a typical one found in a beauty store. First, this does not emulsify. So no matter how much you try to get wash it off with water, it stays on the skin and HAS To be wiped away. It’s a very thick oil, so even after wiping, i could still feel a film of oil on my skin, making my cleanser have to work double time to get down to my skin to actually clean it. Like my skin didn’t feel any cleaner or fresh after using this oil because it doesn’t emulsify and wash off easy, taking the grime with it. Second, the scent. This is obviously a natural oil, it’s not gonna smell like flowers, and no one likes added fragrance because it’s irritating to many. So as much as I love that this is technically unscented, the natural smell of the oil smells like popcorn oil I’d use it a popcorn machine. And I just couldn’t get over that. It didn’t smell clean, it smelled like I was a total grease ball after stuffing my face at a movie theater haha. However, i feel like this cleansing is a great makeup remover for someone who isn’t looking to double cleanse with this, and very hydrating for dry skin. I have oily leaning combo skin, so with the thickness of this oil, breakouts concerned me. If you can get past the scent and the thickness of this oil, I’m sure this would work for you perfect. Also, they sent me a bottle without a dropper, and their customer service to ship me out a dropper free of cost. 10/10 they’re AWESOME.

Delightful

It took some patience and some detoxing but this deo works great for my body!! If you’re expecting it to work exactly like typical Dove Old Spice etc, you’ll be disappointed because it’s different for a reason! I’ve gotten a lot more comfortable and accepting of how my body smells and this deo magically shifts stinky smells into woody floral smells, while still smelling like my body (if that makes any sense at all!) I also love that it’s not a stick

Smooth and smells delicious!

This lotion bar takes a little bit of practice for usage. Once you find what works for you, it’s amazing! It’s smooth and absorbs really quickly. And the scent is delectable!

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