1. We are not responsible for lost or stolen packages once USPS has declared a package as Delivered. 

Orders are ready to leave our studio in 3-5 business days. This does not include postal transit time which is usually 3-5 days with First-Class Domestic Shipping and 1-3 days with Priority-Mail Domestic Shipping.

Total wait time is 6-10 business days for First Class and 4-8 business days for Priority Mail. Please allow 10-14 business days for international orders AFTER we have shipped your order. Please keep in mind that USPS will be slammed during the holiday season and delivery speed may slow down significantly.

If the wait times above have passed and you think your package may have been lost or stolen, contact your local post office. If no luck, the USPS site can help you file a claim for your missing package.

2. We are not responsible for extra postage fees if your package is returned to us due to an insufficient address. If you wish for it to be re-sent to a different or corrected address, we can do so once your package is successfully returned to us, and we will send you an invoice via email for the shipping fee. Once paid, we will ship your package. If the wrong address is provided and your package is never rerouted to us, we cannot offer a refund for the order. A new order will have to be placed with a different address if you wish to receive your order.

Please visit our FAQ page for more information on "what if" shipping info.

3. International customers assume responsibility for customs fees, duties and taxes required by your country. Please research your country’s guidelines prior to ordering.